Refund & Exchange Policy
Impenetrebel's Legal Disclaimer
At Impenetrebel, we strive to ensure customer satisfaction with our custom clothing orders while adhering to Canadian laws. Our legal disclaimer outlines that all custom items are non-returnable and non-exchangeable unless they arrive damaged or defective. For regular clothing purchases, our exchange policy is in line with Canadian retail regulations, allowing exchanges within 5 days of received purchase with a receipt. We believe in transparency and fairness in all our transactions, and we are dedicated to providing a smooth shopping experience. For any questions regarding our policies, please feel free to contact us at impenetrebel@gmail.com.
Impenetrebel's Refund & Exchange Policy - The Basics
Our return and exchange policy is designed to give you peace of mind when ordering custom clothing from Impenetrebel. If for any reason you are not completely satisfied with your purchase, or if you have changed your mind about a design, we are here to assist you. We offer straightforward refund and exchange options, ensuring that you can shop with confidence and trust in the quality of our custom clothing. We believe in fostering a positive customer experience, and our dedicated team is committed to providing the support and flexibility you need when it comes to returns and exchanges.
What customers should include for the Impenetrebel's Refund Policy
For a smooth & professional process, we kindly ask all customers to include these requirements for the Refund & Exchange Policy in the email:
Please provide a photo of item with defective with purchase receipt.
We thank you in advance.